Telecom Operations Management - Best Practices & Money-Saving Tips

Operational management of telecom services and infrastructure holds considerable potential for additional telecom savings. Learn from these best practices and tips to help optimize your telecom function, regardless of its size.

Financial Management for an IT Service Organization

A helpful presentation on running internal IT organizations like a business, focusing on financial managment practices applied to IT management. Includes examples, recommendations and best practices. From the Resource: "Virtually every IT organization prepares or lives with an IT budget. This budget most likely groups IT expenses in major cost 'buckets,' such as hardware, software, telecommunications and staffing. This traditional view of IT costs provides very limited visibility when it comes time to make strategic decisions. For this reason, complementary ways of looking at IT costs are gaining ground. One such method is activity-based costing (ABC). With ABC, all costs associated with a particular activity are tracked." Be sure to read the speakers notes for additional high-value guidance.

Mathew Soong, Gartner

The Future of the IT Infrastructure and Operations Leader

A focused Resource that provides guidance for the IT Managers on key IT infrastructure and operations challenges, how to plan for continual and systematic improvement and where IT managers should focus their efforts to upgrade and enhance their IT environments. Highly recommended.

Jay Pultz and Patricia Adams, Gartner

2008 Enterprise Mobility Market BarometerHealthcare

A detailed study on mobile device adoption in the healthcare industry shares interesting data on which departments are responsible for the management of their organization's mobility strategy. See who 'owns' mobile device management in healthcare organizations on slide 17 of this Resource.

Healthcare Review

Business Management Case Study: How Cisco IT Reduced Telecom Costs Through Centralized Invoice Tracking

As part of a detailed look at Cisco Systems' TEM deployment, guidance on succeeding with TEM from an operational management perspective is shared. From the Resource: "The success of [Cisco's Telecom Cost Management] solution can be attributed to high-level support. 'We have received support all the way up through both finance and IT chains of command-up to the CIO and other executive management in finance,' says [Cisco's IT services expense manager Mark] Edmondson, who says that kind of support ensured the success of the program. 'We can report on numbers all day long, but unless someone takes action, the reports are not meaningful. At Cisco, the senior management team recognized the potential for this program and has enthusiastically received our reports and attended quarterly meetings for evaluating both the program and the telecom spending. The results have been in direct proportion to this management involvement.'"

Pam Lisotta, Cisco Systems

Toronto Information Technology Program Profile

A brief, data-driven report form the City of Toronto that shows the telecom-specific IT headcount and spend as a proposition of all IT expenses.

City of Toronto