September 3, 2010

Telecom Expense Management (TEM) - What is it?

Telecom Expense Management (TEM) consists of a group of functions that help organizations better manage, control and reduce telecom service expenses.

Key attributes of TEM include:

  • TEM looks at an organization’s telecom spend and footprint primarily through a financial lens.
  • TEM spans voice, data and wireless service expenses.
  • The core components of TEM are 1) telecom service contract negotiation and management, 2) telecom service bill audit and payment, and 3) telecom asset and service inventory management.
  • TEM is an ongoing function with regular events (e.g., monthly billing) and many discrete events (e.g., service provisioning, audits, contract negotiation, etc.).
  • TEM co-exists and integrates with the operational side of telecom asset and service implementation and management.
  • TEM may be done “in-house” or with or by third party Telecom Expense Management (TEM) service providers.
  • TEM may include strategic telecom planning and telecom service provisioning.
  • TEM is a complex and changing discipline.

Telecom Expense Management Resource Guide

This Resource Guide contains the following information to help organizations to proactively and successfully manage their telecom expenses.

Telecom Savings Success Stories and Case Studies
Learn from users at organizations who have proactively tackled telecom spending. Benefit from their Telecom spending lessons learned, mistakes and tips.

TEM Savings Impact and Benefits
Explore the benefits users and organizations realize through the adoption and implementation of Telecom Expense Management projects and initiatives.

TEM Savings Tips
Business & IT managers responsible for their companies' telecom spend and industry analysts and experts share their guidance on how best to save on telecom spending.

Telecom Service Contract Negotiation Tips
Learn telecom service contract negotiation best practices to help save significant money on your telecom spend.

Telecom Operations Management - Best Practices & Money-Saving Tips
Operational management of telecom services and infrastructure holds considerable potential for additional telecom savings. Learn from these best practices and tips to help optimize your telecom function, regardless of its size.

User and Expert Quotes on Saving on Telecom
Gain insight on Telecom Savings and Telecom Expense Management through this collection of user, analyst and expert quotes.

Wireless/Mobile Expense Savings Tips
Learn how Business & IT managers and industry analysts recommend you save on wireless telecom services.

Wireless Expense Management Guide
Download a portable version of the top Wireless Expense Management Resources and recommendations from leading experts and analysts.

Manager's Guide to Telecom Savings
Download guidance and examples from leading experts and analysts to help businesses achieve substantial telecom savings and better manage their telecom function.