Telecom Savings Success Stories and Case Studies

Learn from users at organizations who have proactively tackled telecom spending. Benefit from their Telecom spending lessons learned, mistakes and tips. These case studies and examples are some of the most popular Resources in the Telecom Expense Management (TEM) Resource Guide.

Business Management Case Study: How Cisco IT Reduced Telecom Costs Through Centralized Invoice Tracking

A detailed, valuable look at how Cisco Systems reigned in telecom expenses. This valuable Resource includes telecom expense management-specific challenges, approaches, benefits and much more. Highly recommended. From the Resource: "Industry watchers report that approximately 7 to 12 percent of billed telephony services are in error. The [Cisco Telecom Cost Managment] program has achieved cost savings in line with these industry estimates, and will exceed them as the program continues to evolve and grow to include international Cisco operations."

Pam Lisotta, Cisco Systems

Wireless Expense Management: How Sodexho Reined In its Devices

A hands-on look into how Sodexho, a US$6.3 billion food and facilities management company, implemented a wireless expense management program. From the Resource: "The result has been dramatic. The company has been able to deactivate approximately 500 unused or barely used mobile phones, it now has a near-complete inventory of all its wireless devices, and it can continuously analyze wireless device usage to ensure it is always using the most financially advantageous plan."

Elizabeth Bennett, Baseline Magazine

Use BI to Cut Cell Phone Bills

A look at how a real estate closing company tackled out-of-control mobile device expenses. From the Resource: "This time last year, Title Resource employees could use any cell phone they wanted for work, even personal devices that they, not the company, owned. Corporate calling plans for managers, sales reps and other employees allowed for a few hundred minutes per month. Some employees used a personal plan, even on a company-owned device. Other employees submitted cell phone charges on monthly expense reports."

Kim S. Nash, Computerworld

A Guide for Creating a Corporate Mobility Policy

Three scenarios show the proliferation of wireless devices - and related spend and management issues. From the Resource: "1) There's a new VP of Sales and he wants everyone on his team to have mobile access to email and the sales force automation (SFA) application. Since most people have already purchased their own devices-which they use for both work and personal activities-he doesn't think it will cost much. 2) The marketing department wants to equip its field-based promotions teams with mobile devices so they can take pictures of displays at various distributor locations and send them to corporate for review. And to maximize sales, they also want to be able to 'push' new display layouts for different geographies. This means these employees will need relatively expensive mobile devices with large graphical displays. 3) The latest annual security audit identified a host of issues with the company's mobile devices-including the inability to remotely wipe data from one that has been lost or stolen. This was highlighted in a recent incident involving the outgoing VP of Product Development because IT had no way to delete the corporate email/personal information management data on his personal mobile device."

Nokia

Implementing VOIP on a Crazy Schedule: A Mini Case Study

An interesting case study exploring how healthcare provider Molina replaced a tangle of inherited telecommunications systems with a single one built on VOIP in six months. From the Resource: "Molina's VOIP project succeeded despite a breakneck schedule, malfunctioning equipment, and the sale of the consulting firm hired to perform the work. And before the project was over, the technology would prove its worth not just as a way to cut telecommunications costs but for the flexibility it offered in the face of what could have been a day-long business interruption."

David F. Carr, Baseline Magazine