Telecom Savings and Telecom Expense Management (TEM) Quotes by Users
Leading users who have implemented Telecom Savings and Telecom Expense Management (TEM) projects and initiatives have much to say. Learn their opinions, insights and guidance - directly from the telecom spend front line.
"The leverage I have is that at some point, that contract is going to come to an end, and I'm going to be more likely to switch vendors when someone is not willing to be flexible."
IT Shops Renegotiate Contracts to Wring Savings Out Of Vendors
Thomas Catalini, William Gallager Associates
"When we started, we had individual cell phone users whose bills exceeded USrdaddphp,500 per month. Now, these top spenders have reduced costs to roughly half of that monthly spending level, and are able to justify these costs, through usage during times of international travel, for example. Everyone has become more aware and users are being smarter about asset usage. The drastic change in behavior has come from the visibility and from the knowledge of the costs. The Cisco culture has shifted dramatically - previously, it wasn't considered a problem if your service costs were high. Now, it is not acceptable. Everyone knows that they can't spend excessively on any service and they know the options available to avoid that."
Business Management Case Study: How Cisco IT Reduced Telecom Costs Through Centralized Invoice Tracking
Pam Lisotta, Cisco Systems
"Remote management and Telecom Expense Management will be key outsourcing tools to realize user expectations."
Outsourcing In Uncertain Times
Eric Goodness, Gartner
"The problem is that because we have no [mobile device] management strategy, the IT department orders and issues the devices, but nobody really checks the bills."
Trouble Ahead: Most Companies Don't Have A Mobile Device Management Plan
Betsy Ami, IT Director, LifeLong Medical Care
"When I first got involved at the start of a [telecom expense management] group for Ikon, we did not have a standard contract, we had 300-plus offices doing their own thing, we had a gamut of plans, of minutes, of everything. It was really important for us to get control of what we were paying for."
How to Cut Mobile Telecom Costs
Larry Van Etten, Ikon